Welcome to the TotalEnergies UK Website.
The Personal Data and Cookies Charter (hereinafter “Charter”) aims to inform you about your rights that you can exercise regarding the processing of your data and describes the measures that we take to protect these data.
TotalEnergies Marketing UK Ltd. is the « data controller » with responsability for personal data processing on the Website https://totalenergies.co.uk/. These processing operations are carried out in accordance with the applicable law.
1. Purpose of processing, legal basis, the period of storage and types of data collected
When visiting the Website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
TotalEnergies Marketing UK Limited as a controller will only process your personal data when the law allows us to and we are required by law to have a lawful basis for processing personal data. In particular, at least one of the following must apply whenever we process personal data:
| Purposes | Categories of personal data | Legal basis | Retention period |
|---|---|---|---|
| to respond to your queries or requests | Your first name, surname, address, email address, phone number, company name | legitimate business interest | We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account legal, regulatory and operational requirements |
| to administer your account and undertake any of our obligations to you | Your first name, surname, address, email address, phone number, company name | legitimate business interest | We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account legal, regulatory and operational requirements |
| to fulfil your order | Your first name, surname, address, email address, phone number, company name, order number | legitimate business interest | We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account legal, regulatory and operational requirements |
| to send you details of products or services which may be of interest to you. | Your first name, surname, address, email address, phone number, company name | legitimate business interest | We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account legal, regulatory and operational requirements |
| to providing you with our services | Your first name, surname, address, email address, phone number, company name | legitimate business interest | We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account legal, regulatory and operational requirements |
2. Profiling
We use automated decision‑making to assess eligibility for our services. This is based on the analysis of information provided by the individual and relevant account usage data against predefined criteria. The outcome may affect whether an application is approved or declined. Individuals have the right to request human intervention, express their point of view, and contest the decision by contacting us at [email protected]
3. Recipients of the data
In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies company subsidiaries and one or more partners, independent distributors or subcontractors:
If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the Website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we recommend you not mention your personal data and we inform you that you can object to this publication by contacting us at the address mentioned below.
4. Data transfers
Any transfer of data to a third country outside the European Economic Area is done in accordance with the applicable regulations and in such a way as to ensure adequate data protection. As part of the services provided on the site, your data may be transferred to companies of the TotalEnergies Company located outside the European Union.
In order to ensure adequate protection of personal data originating in the European Economic Area that may be transferred to TotalEnergies entities located outside the European Economic Area, Binding Corporate Rules (BCR) have been adopted. For transfers of personal data not covered by BCRs to countries outside the European Economic Area, other measures are put in place to ensure adequate data protection.
If you would like more information about our BCR, you can click here. For information on the other measures, we have in place to ensure adequate protection, please write to the contact address below.
5. Data security and confidentiality
The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.
7. Your rights / Contact
In accordance with the current regulations, you have the right to access and correct your data and to give post-mortem instructions. Regarding processing based on a legal obligation, you can also request a restriction of processing.
To exercise your rights and question us about your personal data processing, you can contact [email protected].
If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.