Personal Data Protection & Cookie Policy Charter

Welcome to the website https://services.totalenergies.uk/ (the “website”). By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other TotalEnergies websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

TotalEnergies Marketing UK Limited is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

Personal data collection via an online form 

In accordance with the provisions of the personal data protection regulation, TotalEnergies Marketing UK Limited as data controller will process your data for the purposes of handling of your requests, providing the services of its website and for its legitimate interest. Any mandatory fields are marked with an asterisk.

If your query is related to service stations in the UK, we may have to transfer your personal data to Harvest Energy (BLA) Limited or one of its affiliates (“Harvest Energy”) for the purposes of handling of your requests as such service stations are owned by, operated by, and/or under the responsibility of Harvest Energy.

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You may ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death. You can also ask for restriction of the data, portability of the data and/or make a claim to the Information Commissioner’s Office (ICO). For any request please use the contact form or send it to the following address:

 

TotalEnergies Marketing UK Limited

10 Upper Bank Street (19th floor), Canary Wharf, London E14 5BF – UNITED KINGDOM

Attn: Data Protection Officer

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available.

The data controller processes your personal data for the purposes of providing the services and for its legitimate interest.

In particular, we may collect some items of your personal data for the purposes of external communication in order to answer your requests for information.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than necessary for processing.

 

2. Recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies companies and one or more partners, independent distributors or subcontractors.

If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we hereby inform you that you can object to this publication by contacting us as explained in article 5 below.

 

3. Data Transfers

Any transfer of data to a country outside of the United Kingdom or the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately. 

For the purposes of the services provided on this website, your data may be transferred to recipients located outside the European Union.

For this reason, the TotalEnergies has adopted “Binding Corporate Rules” (BCR) governing intra-company transfers of personal data originating in the European Economic Area.

For data transfers not covered by the BCR, to countries outside the European Economic Area, other guarantees are provided.

You can request a copy by contacting us as explained in article 7 below.

 

4. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorised third parties.

 

5. Cookie management

 

5.1. Principle.

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, etc.), to make your visits to the website smoother.

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.

 

5.2 Types of cookies, cookies and statistics, and settings.

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

 

5.2.1 Which cookies are stored?​

 

• Cookies issued by the data controller

Cookie	Description	How do you object?	Period
Site (has_js)	Contains information about the browser session and allows visitors to log into the website	See article 5.2.2	Removed when the browser is closed
Site (cookie_agreed)	Remembers a visitor's choice regarding cookies	See article 5.2.2	13 months

 

• Techical and functional cookies

Technical and functional cookies	Site (has_js)	Contains information on the browsing session and allows the user to access the site.	Drupal	Deleted at the end of navigation
Technical and functional cookies	Drupal.tableDra g.showWeight	Drupal’s cookie configuration	Drupal	1 year
Technical and functional cookies	authorized_conf ig	Allows you to find out which services have been refused or accepted by the user. The name of this cookie is configurable in BO and may have a different name on some sites.	Drupal	1 year
Technical and functional cookies	utag_main, utag_main_, tealium_segmen t, utag_env_	These cookies can be added to the acceptance of the tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system.	Tealium	13 months
Technical and functional cookies	getaquote	In a Find My Product form, save the user's entries	Drupal	1 year
Technical and functional cookies	webform	Cookie added to form submission	Drupal	1 year
Technical and functional cookies	Welcome_popu p_display	Cookie created at the closing of the welcome popup	Drupal	Deleted at the end of navigation
Technical and functional cookies	Splash_screen	Cookie created at the closing of the splash screen popup	Drupal	Time of session
Technical and functional cookies	preferred- language	Cookie for recording the language chosen by the user.	Drupal	1 year

 

• Social media cookies

Type of cookie	Name of cookie	Purpose of the cookie	Provider	Length
Social media cookies	Brainsonic	Submitted by Damdy to record the use of a video	Damdy	Time of session
Social media cookies	sshs, loc et uvc	Addthis cookies enable content sharing on social networks such as Facebook, Twitter, Instagram.	Addthis	13 months
Social media cookies	__unam	Cookie set by ShareThis to enable content sharing	ShareThis	9 months
Social media cookies	__stdlxmap	Cookie set by ShareThis to enable content sharing	ShareThis	7 days
Social media cookies	__stgmap	Cookie set by ShareThis to enable content sharing	ShareThis	7 days
Social media cookies	__stid	Cookie set by ShareThis to enable content sharing	ShareThis	24 hours
Social media cookies	__uset	Cookie set by ShareThis to enable content sharing	ShareThis	24 hours
Social media cookies	STPC	Cookie set by ShareThis to enable content sharing	ShareThis	24 hours
Social media cookies	sshs, loc et uvc	Addthis cookies allow the sharing of content on social networks such as Facebook, Twitter, Instagram.	Addthis	13 monts
Social media cookies	_fbp	These cookies can be added to the acceptance of the 'facebook' service. Present on the Web factory code but no visibility on the value or life span	Facebook	undetermined

 

• Statistics cookies

Type of cookie	Name of the cookie	Purpose of the cookie	Provider	Conservation period for France	Conservation period out of France
Statistical cookies	atuserid	Client-side visitor ID cookie (overrides server-side)	AT Internet	6 months	13 months
Statistical cookies	Atauthority	CNIL exemption cookie that allows the storage/recording of visitor consent	AT Internet	6 months	13 months
Statistical cookies	Idirxvr	Historical visitor ID (backup server-side visitor ID cookie)	AT Internet	13 months	13 months
Statistical cookies	Atidx	Secured visitor ID (backup server-side visitor ID cookie)	AT Internet	13 months	13 months
Statistical cookies	Atid	Main visitor ID (backup server- side visitor ID cookie)	AT Internet	13 months	13 months
Statistical cookies	Atreman	Keeps a prior attribution campaign in memory	AT Internet	30 days	30 days
Statistical cookies	Atsession	List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times	AT Internet	30 days	30 days

 

Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The statistics tool used generates a cookie with a unique identifier, which is stored for no longer than. Your IP address is also collected in order to determine the town/city from which you are accessing the website. This is immediately anonymised after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the provider AT Internet and subsequently transferred to the data controller in an aggregated and anonymised form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by opting out as described above by clicking the link http://www.xiti.com/en/optout.aspx

5.2.2 How do you delete cookies, receive notification of their storage or change your browser settings?

 

• How do you delete cookies already stored on your computer?
  • On your workstation:
  • On the C:\ drive select the Windows folder;
  • Open the “Temporary Internet Files” folder;
  • Select all files (CTRL A);
  • Choose the “delete” option.

 

• How do you change browser settings to reject or be informed of the storage of cookies?

• In the Chrome browser: Select “Settings”. Click on the “Advanced” option, which will display the options available under the “Privacy and security” section.
• In the Microsoft Edge browser: Select “Settings”, “Cookies and site permissions”, “Manage and delete cookies and site data”, then the level you wish to apply;
• In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;
• For other internet browsers, please refer to the developer’s own guidelines.

6. Your rights/Contact

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You also have a right to prior consent to marketing and to object to it under the applicable regulations. You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death.  You can also ask for restriction of the data and/or make a claim to the Information Commissioner’s Office (ICO). Please use the contact form to make your request or send it to the following address:

 

TotalEnergies Marketing UK Limited

10 Upper Bank Street (19th floor), Canary Wharf, London E14 5BF – UNITED KINGDOM

Attention: Data Protection Officer

Version : 1 October 2021