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Support

We have dedicated sales and technical support teams for each major area of our business. They’re ready to assist you with any query you might have.

Complete the form below and we will be in touch. Alternatively reach our offices through the contact details available on the same page. We promise to respond to any query within 48 hours

For queries, concerns or complaints relating to your business’ gas or electricity supply, please visit the TotalEnergies UK Gas & Power website and click on the webchat icon to quickly speak with one of our dedicated energy experts.

The live chat is operated during office hours, Monday to Friday. Alternatively, please email the customer enquiry team or call on 0333 003 7874. 

TotalEnergies Marketing UK is committed to providing a high-quality service to our customers. We will take any query, concern and/or complaint seriously and will look into it promptly, for resolution as quickly as possible. Please contact us directly using the form at the bottom of this page (selecting the complaint drop down option), by calling us on 0197 723 8200 or by emailing [email protected].

Location details of our growing service station network can be found here.

For any queries or complaints relating to our service stations, please contact:

TotalEnergies Marketing UK Ltd.
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
United Kingdom
Tel: 01932 334498 (select option 4 for Retail)
Email: [email protected]

For all UK pension plan queries, please phone 0330 123 9570 or send an email to [email protected]. You can also visit the TotalEnergies UK Pension Plan website.

For all matters related to TotalEnergies shares, please contact the Compensation and Benefits Advisor by email [email protected]

Several incidents involving organisations and individuals fraudulently claiming to recruit on behalf of the TotalEnergies Company have recently been identified.

Please be advised that TotalEnergies, its subsidiaries or any organisation working on behalf of the Company for recruitment purposes will never request payment nor will it ask for financial information during the recruitment and selection process.

For more information, visit our fraudulent recruitment page.

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Aviation queries

Postal Address

TOTAL UK Ltd. Aviation
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
United Kingdom

Contact our team

Open Monday - Friday, 9:00am to 5:00pm
Our Sales Support Manager and four Sales Support Co-ordinators are ready to help with aviation queries.

Call us

If you have any request concerning aviation solutions, give us a call by clicking on the number below

 

Bitumen Queries

Postal Address

TOTAL UK Ltd. Bitumen

Chain Caul Way
Preston Riversway
Preston, PR2 2TZ
United Kingdom

 

Contact our team

Our Bitumen team includes a Sales Support Manager and three Sales Support Co-ordinators, who are ready for your query.

 

Call us

For orders 8am to 4pm Monday to Friday, 8:00am to 10:30am Saturday

Postal Address

TOTAL Lubricants UK 
Pottery Lane
Ferrybridge
West Yorkshire, WF11 8JY
United Kingdom

Contact our team

Open Monday - Friday, 8:30am to 5:00pm
Our team includes a Sales Support Manager and 12 Sales Support Co-ordinators. Call or email today.

Call us

If you have any request concerning lubricants, give us a call by clicking on the boxes :

NOTE: new telephone numbers will come into effect from 14th December 2020. Please keep advised regarding these changes

 

Special fluids QUERIES

Postal Address

TOTAL UK Ltd. Special Fluids
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
United Kingdom

Contact our team

Open Monday - Friday, 9:00am to 5:00pm
Our Sales Support Manager and four Sales Support Co-ordinators are ready to help with queries about Total Special Fluids.

Call us

If you have any request concerning special fluids, give us a call by clicking on the number below

 

TOTAL UK Ltd. QUERIES

Postal Address

TOTAL UK Ltd.
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
United Kingdom

Contact our team

Open Monday - Friday, 8:30am to 5:15pm

Call us

If you have any request concerning TOTAL UK Ltd., give us a call by clicking on the number below

 

Service Stations

Postal Address

TOTAL UK Ltd.
10 Upper Bank Street (19th floor)
Canary Wharf, E14 5BF
United Kingdom

Contact our team

Open Monday - Friday, 9:00am to 5:00pm
Our team is ready to assist you.

Call us

If you have any request concerning our service stations, give us a call on the number below